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Signify Health - Ogden, UT
posted 3 months ago
About the position
The Outbound Call Center Representative at Signify Health plays a crucial role in the Member Engagement team by contacting members of Medicare Advantage and Medicaid health plans. The representative's primary responsibility is to offer, explain, and schedule free in-home or virtual healthcare evaluations, contributing to the company's mission of improving lives and making a lasting difference. This position requires meeting productivity, quality, and customer service goals while maintaining a professional and positive demeanor.
Responsibilities
- Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations.
- Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
- Present a positive and high-energy approach to clients and team members.
- Meet daily goals set by the department, including outbound dials and appointments set.
- Adjust, reschedule, and cancel appointments as requested by members and providers.
- Monitor performance results using designated reporting systems.
- Report member complaints and escalations to Member Engagement Managers immediately.
- Participate in peer coaching as needed.
- Follow HIPAA and security guidelines when handling protected health information.
Requirements
- High School Diploma or equivalent preferred.
- 1+ year call center experience or 2+ years general work experience required.
- Previous outbound call center or high volume experience preferred.
- Desire to work in a results-oriented outbound call center environment.
- Persuasive communication skills with the ability to rebuttal professionally.
- Good communication skills, friendly and conversational demeanor.
- Ability to adhere to a fixed daily schedule.
- Strong computer skills and ability to use multiple systems simultaneously.
- Proficiency in the English language.
Nice-to-haves
- Experience with auto dialers and scripts in a metrics-driven environment.
Benefits
- Medical, Dental and Vision plans starting the 1st of the month after the start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K and employee stock purchase program.
- Tuition reimbursement.
- Employee discount programs.
