Outbound Customer Service Representative

Kelly Services - Farmington, CT

Full-time - Entry Level

Remote - Farmington, CT

10,001+ employees

Administrative and Support Services

About the position

As a Customer Service Representative at Kelly Services, you will play a vital role in ensuring customer satisfaction by providing accurate information and support. This position involves building relationships with clients, handling requests efficiently, and collaborating with various departments to deliver exceptional service. The role is full-time with a hybrid work schedule, allowing for both in-office and remote work.

Responsibilities

• Maintain professionalism and build strong relationships with clients and team members.
• Understand customer needs and ensure their satisfaction.
• Provide clear and accurate information using appropriate tools.
• Adhere to communication guidelines and policies.
• Enter quotes, orders, and manage requests promptly and professionally.
• Utilize SAP and other systems effectively to perform job duties.
• Collaborate with different departments to enhance service quality.
• Handle any administrative tasks as required.

Requirements

• Previous experience in customer service is essential.
• Detail-oriented with a strong focus on accuracy in data entry.
• Excellent communication skills, with the ability to interact with customers diplomatically.
• Ability to learn new skills and tools quickly.
• Flexible availability to work weekends, nights, and some holidays.
• Proficient in Microsoft Office, SAP, or other CRM systems.

Nice-to-haves

• College degree or equivalent education is preferred.

Benefits

• Hybrid work environment with a mix of in-office and remote work.
• Supportive and friendly team atmosphere.
• Opportunities for career growth and development.
• Competitive salary and comprehensive benefits package.
• Access to voluntary benefit plans including medical, dental, vision, and more.
• Retirement savings plan and service bonus.
• Paid holidays and sick leave.