Outbound Customer Service Representative

$38,484 - $39,754/Yr

Shake The House Cleaning Company LLC - Oklahoma City, OK

Part-time - Entry Level

Remote - Oklahoma City, OK

About the position

The Outbound Customer Service Representative at Shake The House Cleaning Company LLC is responsible for engaging with customers and potential customers through outbound calls. The role focuses on providing exceptional service, support, and solutions to enhance customer satisfaction and drive sales. Effective communication and the ability to analyze customer needs are crucial for success in this position.

Responsibilities

• Conduct outbound calls to existing and potential customers to provide information about products and services.
• Utilize effective communication skills to engage with customers, ensuring a positive experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Maintain accurate records of customer interactions, including data entry of relevant information into the system.
• Demonstrate strong phone etiquette while handling inquiries and resolving issues promptly.
• Collaborate with team members to achieve sales targets and enhance overall customer support.
• Provide bilingual support as needed, ensuring clear communication with diverse customer groups.

Requirements

• Previous experience in a call center or customer service environment is preferred.
• Strong sales skills with the ability to persuade and influence customers positively.
• Proficient in data entry with attention to detail for accurate record-keeping.
• Excellent communication skills in English; bilingual candidates are highly desirable.
• Ability to analyze information effectively and respond appropriately to customer needs.
• Demonstrated phone etiquette and professionalism in all interactions.
• A proactive approach to problem-solving with a focus on customer satisfaction.