Outbound Customer Service Representative

Kelly Services - Little Chute, WI

Full-time - Entry Level

Little Chute, WI

10,001+ employees

Administrative and Support Services

About the position

The Customer Service Agent position at a top company in Appleton involves providing high-level customer service through various channels including phone, email, and chat. The role primarily focuses on handling inbound calls related to order placements, rewards program maintenance, and addressing customer concerns or complaints.

Responsibilities

• Provide high-level customer service over the phone, email, and chat.
• Handle inbound calls related to order placements, rewards program maintenance, and customer concerns or complaints.

Requirements

• Strong customer service experience, preferably from a call center or service industry background.
• Proficiency in Outlook, MS Word, and Excel.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.