Outbound Renewal Sales Associate - 100% Remote
Frontdoor - Lansing, MI
posted 16 days ago
About the position
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.
Responsibilities
- Place outbound telephone calls to renew home service plans.
- Promotes the benefits, coverage, and terms of products to potential customers.
- Converts sales opportunities to assist with company monthly sales goals.
- Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers.
- Acquires and maintains knowledge and understanding of product coverage for application in every business transaction.
- Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses.
- May assume other duties as applied.
Requirements
- Math skills
- Knowledge of contract coverage, including systems and appliances
- Knowledge of business unit policies and procedures
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Multi-tasking
- Adapt to a fast-paced environment
Benefits
- Insurance for medical/pharmacy
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Weight loss and smoking cessation programs
- Matching 401(k)
- Ability to participate in employee stock purchase plan
