Outbound Sales Development Representative- Google Chrome

Marketstar Corporation - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As an Outbound Sales Development Representative for Google Chrome at MarketStar, you will play a crucial role in helping small and medium businesses leverage the power of the Chrome browser to enhance their operations. Your primary responsibility will be to simplify the onboarding process for qualified customers, ensuring they can effectively utilize Chrome and its management features. This involves providing comprehensive product explanations, answering customer inquiries, conducting product demonstrations, and offering technical onboarding support. You will be instrumental in guiding businesses through the initial stages of using Chrome, setting them on a path to successful browser management. In this position, you will engage in self-prospecting, researching, and developing both semi-warm and cold leads, while also working on marketing-generated leads. Your ability to reactivate cold leads will be essential in maximizing opportunities within the SMB segment. You will maintain exceptional customer interactions by leveraging your product knowledge and enthusiasm, ensuring that you provide a positive experience for potential clients. You will be responsible for maintaining strong pipeline hygiene by tracking your activities and updating records in the CRM system. Managing a healthy pipeline and lead funnel will be critical, as you will execute clear communication with potential customers through outbound phone calls and emails. Setting clear expectations with customers regarding the next steps in the sales funnel will be vital to increasing the probability of closing opportunities. You will also execute a lead qualification process, demonstrating a strong ability to qualify leads and advance them through the sales funnel. Achieving individual targets while contributing to the overall KPIs of the team and clients will be a key focus. You will provide actionable insights based on market trends, lead sources, and customer feedback, proactively identifying problems and presenting creative solutions. This role requires a determined and adaptable mindset, as you will be working in a fast-paced and changing environment, collaborating with your team to achieve success.

Responsibilities

• Self-prospect, research, generate, and develop semi-warm and cold leads, in addition to working leads sent by marketing (MQL's) in the SMB segment.
• Attempt reactivation of cold marketing leads in the SMB segment.
• Provide exceptional customer interaction through product knowledge expertise and excitement.
• Maintain strong pipeline hygiene by tracking activities and updating records in a CRM.
• Manage a healthy pipeline and lead funnel via program tool stack and systems.
• Execute clear communication with potential customers via outbound phone calls and email.
• Create clear communication and expectation(s) with customers on next steps in the sales funnel, according to specified qualification standards and sales process to increase opportunity closure probability.
• Execute lead qualification process and framework, effectively qualifying leads and moving them through the sales funnel.
• Achieve individual targets and contribute to team and client's overall KPIs.
• Provide actionable insights to market trends, lead sources, product feedback, customer insights, and learnings based on customer conversations.
• Proactively look for problems that can be solved creatively and present recommended solutions.

Requirements

• Proven time management and organizational skills in a strictly outbound sales development motion.
• Previous sales experience preferred, in similar roles, including elements of cold calling, self-prospecting, objection handling and customer service skills.
• Must be determined to learn and open to coaching, with a positive attitude.
• Adaptable in mindset and practice with a fast-paced, changing environment.
• Ability to work within a group and be a collaborative team player.
• Proficient in basic computer skills, Microsoft Office, G-Suite, and general sales tools such as CRMs.
• Ability to professionally communicate and conduct presentations and product demos through both phone and email.

Benefits

• 401(k) matching
• Dependent care reimbursement
• Flexible spending account
• Health insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Education Reimbursement
• Mental Health Benefit
• Personal Loan Program
• 4.5 weeks PTO and 7 paid holidays