About the position
As a Go Ape Outdoor Adventure Guide, you will be primarily responsible for instructing participants on how to navigate our treetop adventure courses as well as other ground-based outdoor recreation activities. This role involves engaging with guests of all ages and backgrounds, providing safety instructions, facilitating challenges, and offering encouragement to ensure an exciting and memorable experience. Your primary focus will be on delivering exceptional customer service, maintaining safety standards, and promoting an environment of fun and adventure. You will conduct pre-course safety briefings, demonstrate proper usage of safety equipment, and monitor participants while they navigate through treetop obstacles, ensuring compliance with safety guidelines. Reacting promptly and effectively to any safety concerns or emergencies is crucial, as is regularly inspecting and maintaining equipment and personal protective equipment (PPE) to guarantee its safety and functionality. In addition to health and safety responsibilities, you will welcome and engage with participants, creating a friendly and inclusive atmosphere. Instructing participants on proper techniques for navigating zip lines and treetop obstacles, as well as other ground-based activities like axe throwing and outdoor escape rooms, will be part of your duties. Encouraging and motivating individuals to overcome challenges will foster a positive and supportive environment. You will also assist participants who may be hesitant or facing difficulties, ensuring their confidence and enjoyment throughout the course. Celebrating with guests after their adventure, encouraging feedback, and promoting merchandise will be key aspects of your role. Providing exceptional customer service is essential, as you will address questions, concerns, and inquiries from participants, offering helpful recommendations to enhance their experience. You will also participate in regular course inspections and maintenance activities to ensure a safe and clean environment, reporting any issues or concerns regarding course elements, equipment, or facilities to the appropriate personnel. Overall, this position is about creating unforgettable experiences for our participants while ensuring their safety and enjoyment.
Responsibilities
- Conduct pre-course safety briefings, demonstrating proper usage of safety equipment and protocols.
- Monitor participants while they navigate through treetop obstacles, ensuring compliance with safety guidelines.
- React promptly and effectively to any safety concerns or emergencies, providing assistance and support when necessary.
- Regularly inspect and maintain equipment and personal protective equipment (PPE) to guarantee its safety and functionality.
- Welcome and engage with participants, creating a friendly and inclusive atmosphere for all guests.
- Instruct participants on proper techniques for navigating zip lines and treetop obstacles, as well as other ground-based activities (axe throwing, nets course, outdoor escape room).
- Encourage and motivate individuals to overcome challenges, fostering a positive and supportive environment.
- Assist participants who may be hesitant or facing difficulties, ensuring their confidence and enjoyment throughout the course.
- Celebrate with guests after the completion of their adventure, encouraging and escalating feedback, awarding return incentives, and promoting merchandise.
- Provide exceptional customer service, addressing questions, concerns, and inquiries from participants.
- Offer helpful recommendations and tips to enhance the participants' experience.
- Ensure participants adhere to Go Ape policies and procedures, maintaining a respectful and enjoyable atmosphere for all.
- Participate in regular course inspections and maintenance activities to ensure a safe and clean environment.
- Report any issues or concerns regarding course elements, equipment, or facilities to the appropriate personnel.
- Assist in general site maintenance and cleanliness to uphold Go Ape's high standards.
Requirements
- Must be 18 years of age or older at time of hire.
- No prior experience necessary, but previous customer service, guest service, instructive, teaching, safety, or recreation experience is beneficial.
- Strong communication and interpersonal skills, with the ability to connect with diverse groups of participants.
- Ability to handle challenging situations with composure.
- Undergo and successfully complete Go Ape Adventure Guide and Internal First Aid training.
- A passion for the outdoors, adventure, and fostering a sense of community through shared experiences!
Benefits
- Paid training
- Mileage reimbursement
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Referral program
- Commission Program
- Tips
- On demand pay (Instant Pay)
- Unlimited admission
- Discounted merchandise and tickets
- Employee reward programs
- Access to our Adventure Fund
