Outlet Operations/Sales Lead

Crate & Barrel - Chamblee, GA

Full-time - Entry Level

Chamblee, GA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Outlet Operations/Sales Lead at Crate & Barrel is a pivotal role focused on enhancing store sales and service through effective merchandise design and operations. This position emphasizes customer service, operational efficiency, and visual merchandising, requiring strong communication and multitasking skills. The Outlet Lead will work closely with team members and customers to drive sales and improve customer satisfaction, while also serving as a mentor to associates in customer service and product knowledge.

Responsibilities

• Communicate regularly with the applicable Assistant Leader or Team Leader to review business results, share observations and provide feedback.
• Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.
• Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
• Master resources provided to strengthen product knowledge and encourage omni-channel selling.
• Focus on promoting brand awareness as they pertain to, or are driven by, position.
• Analyze results into actionable behaviors and goals in order to improve customer satisfaction.
• Drive sales in the department and its categories through product and process expertise and customer and team engagement.

Requirements

• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

Nice-to-haves

• 1+ years customer service or retail experience
• Open availability to work flexible hours on weekdays, evenings and weekends