Kootenai Health - Coeur d'Alene, ID
posted 2 months ago
Part-time - Entry Level
Coeur d'Alene, ID
Hospitals
About the position
The Outpatient Services Coordinator is responsible for coordinating patient scheduling, referrals, prior authorizations, and insurance paperwork while maintaining a strong focus on customer service. This role requires effective communication and organizational skills to ensure smooth operations within the outpatient clinic.
Responsibilities
- Complies with all Kootenai Health confidentiality and HIPAA standards.
- Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities.
- May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
- Ensures patient demographics and insurance information is maintained in appropriate scheduling systems.
- Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments.
- Obtains referrals and pre-authorizations as required and processes charges.
- Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership.
- Relies on experience and judgment to plan and accomplish goals.
- Competent to meet age specific needs of the unit assigned.
Requirements
- High school diploma or equivalent preferred.
- Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
- Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred.
Benefits
- Dental insurance
- Health insurance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program
