Outreach Case Manager (P/T)

$47,840 - $47,840/Yr

The Open Door Shelter - Norwalk, CT

Part-time - Entry Level

Norwalk, CT

Social Assistance

About the position

The Outreach Case Manager at The Open Door Shelter, Inc. is a part-time role focused on engaging and supporting unsheltered individuals who may be resistant to treatment. This position involves key case management functions such as assessment, planning, linking, coordination, and advocacy to address the unique needs of clients experiencing or at risk of homelessness. The role requires flexible, non-traditional hours to effectively reach and assist these individuals.

Responsibilities

• Conduct outreach to individuals experiencing or at risk of homelessness, assessing their needs for appropriate services and conducting intakes for enrollment.
• Coordinate with the Social Outreach Program Manager to manage shelter outreach efforts.
• Assist in providing ongoing assessments of homeless clients' service needs through the development and monitoring of individualized service plans.
• Link clients to community resources, including financial assistance, housing, healthcare, vocational support, and substance abuse treatment.
• Advocate for and monitor the provision of these services.
• Connect clients with social rehab programs in the city to which they will be moving.
• Represent Open Doors professionally in the community and communicate with funding entities as required.
• Ensure compliance with agency and funding standards by maintaining accurate records of client services, including service logs, progress notes, service plans, and incident reports.
• Actively participate in subcontractor trainings, meetings, and monitoring activities.
• Attend all scheduled staff and community meetings.
• Create and maintain client case files and complete all data entry in a timely manner, ensuring that all services, statistics, and outcome measures align with program and funding requirements.
• Lead group activities regularly and engage with volunteers or agency providers to ensure group sessions meet participant needs.
• Perform other related tasks as required to support the program and service delivery.

Requirements

• Bachelor's degree in social work or related field and/or equivalent experience in the social work field.
• Experience facilitating social groups.
• Experience with homeless population and housing first module preferred.
• Ability to work as a collaborative team member, both within the organization and with organizational partners.
• Excellent verbal and written communications skills, ability to engage with resistant populations.
• Compassion and commitment to working with those experiencing homelessness.
• Bilingual in Spanish preferred.
• Valid driver's license, car, and proof of current auto insurance is required.

Benefits

• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Professional development assistance
• Flexible schedule
• Life insurance