Outreach & Enrollment Specialist

$24 - $28/Yr

Unity Care NW - Bellingham, WA

Full-time - Entry Level

Bellingham, WA

251-500 employees

Ambulatory Health Care Services

About the position

As an Outreach & Enrollment Specialist, you would be responsible for connecting patients to high quality, affordable health care services by providing insurance enrollment, health care navigation support, and outreach to medically underserved populations. Primary responsibilities and duties include assisting patients and community members with insurance enrollment, connecting them to UCNW services and community resources, tracking and reporting progress on outreach and enrollment activities, planning and implementing population health management outreach efforts, processing Sliding Fee Discount Program applications, and working with the Quality Improvement (QI) Manager to improve Pay for Performance (P4P) Measures.

Responsibilities

• Assists patients and community members with insurance enrollment
• Connects patients and community members to UCNW services and community resources
• Assists with tracking and reporting progress on all outreach and enrollment activities as required
• Assists with planning and implementation for assigned population health management outreach efforts
• Processes Sliding Fee Discount Program applications
• Works with Quality Improvement (QI) Manager to improve Pay for Performance (P4P) Measures

Requirements

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program
• Possesses specific knowledge of Community Health (related field, or lived experience), processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively
• Must possess additional expertise in the field of Community Health (related field, or lived experience), acquired through practice or exposure to various conditions, beyond the formal knowledge (or on the job training), allowing employees to perform more advanced techniques
• Six (6) months related experience and/or training preferred
• Bachelor's degree in a related field preferred
• Experience working with underserved populations and cultural competency strongly preferred

Nice-to-haves

• Knowledge of health insurance options including Medicare, Medicaid, private insurance, and managed care programs preferred
• Ability to work in a demanding, fast-paced environment with constant public contact, frequent interruptions, and occasional crisis situations
• Ability to understand and respond effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others
• Keyboarding speed of 55 wpm and data entry skills; accuracy is essential
• Knowledge of and proficiency in Microsoft Office suite programs including but not limited to Word, Excel, PowerPoint, SharePoint, etc.
• Ability to communicate bilingually in Spanish, a plus

Benefits

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending accounts
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
• Employment counts towards eligibility for Public Student Loan Forgiveness