Outreach Laboratory Client Services Support Rep -

Grandview Medical Center - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

251-500 employees

Hospitals

About the position

The Outreach Laboratory Client Services Support Representative plays a crucial role in ensuring the accurate registration and processing of patient specimens in a healthcare laboratory setting. This position involves verifying patient information, entering data into electronic systems, and maintaining specimen integrity for testing, all while providing excellent customer service.

Responsibilities

• Receive specimens and check for proper and complete patient information and identification according to established laboratory policies and procedures.
• Analyze and register patients, recording demographic, insurance/financial, and clinical data into the registration/order entry system.
• Ensure accuracy necessary for proper registration, billing, and test requisition.
• Use multiple electronic systems (LIS, HMS, E-Care Next, Atlas, Any Doc, LabFirst Test Catalog, Quest) to conduct registration and order entry functions.
• Process and prepare specimens, maintaining proper specimen identification and sample integrity for testing in various laboratory sections.
• Work cooperatively with others and address any customer service needs.

Requirements

• High school diploma or equivalent required; additional education in healthcare or laboratory sciences preferred.
• Experience in a healthcare or laboratory setting is preferred.
• Proficiency in using electronic systems for data entry and registration.

Nice-to-haves

• Knowledge of laboratory procedures and terminology.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development.