Outside Parts & Service Sales Rep

Stewart And Stevenson Power Products - Latham, NY

Full-time - Entry Level

Latham, NY

Machinery Manufacturing

About the position

The Outside Parts & Service Sales Rep plays a crucial role in expanding the parts and service business by identifying and developing new business opportunities. This position requires a proactive approach to sales, focusing on both existing accounts and prospective new clients. The representative will be responsible for establishing and maintaining strong relationships with customers, ensuring that their needs are met and that they are aware of the latest products and services offered by the company. In this role, the sales representative will introduce new products or services to various local fleets, including trucking, coach, delivery, emergency, and construction sectors. A deep understanding of the products and services offered is essential, as is the ability to analyze customer needs and determine how the company's offerings can best serve them. The representative will actively seek new customers through cold calling and will maintain detailed records of customer interactions using the company's CRM system. Additionally, the role involves prioritizing and organizing sales call activities, reviewing sales activities and objectives with internal departments, and ensuring timely completion of daily customer visit logs. The representative will also assist with customer parts returns, warranty support, and service issues as needed. Attending sales and trade events to develop knowledge of market trends and competition is also a key responsibility. Building a positive image for the organization through social and networking relationships within the industry is essential, and all business transactions must be conducted ethically.

Responsibilities

• Establish and maintain strong relationships with new and current customers.
• Introduce new products or services to local trucking, coach, delivery, emergency, and construction fleets.
• Develop and maintain a working knowledge of products and services offered.
• Actively seek and identify new customers through cold calling in the assigned territory.
• Maintain customer contact information and communications utilizing the Company's CRM.
• Analyze customer needs and determine how company products and services can best be utilized.
• Prioritize and organize sales call activities.
• Review sales activities, opportunities, and objectives with internal departments.
• Timely completion and submission of daily customer visit logs.
• Assist with customer parts returns, warranty support, service issues and disputes as needed.
• Attend sales and trade events to develop knowledge of market/industry trends as well as competition/competitive products and the potential for new product or service offerings.
• Develop social and networking business relationships with individuals within the industry in order to generate and maintain a positive image for the organization.
• Conduct all business transactions in an ethical manner.

Requirements

• Valid Driver's License and clean driving record.
• Working knowledge of trucks, diesel engines, HD transmission, and driveline preferred.
• Good customer service, communication, telephone, and organizational skills.
• Self-motivated, dependable, driven individual.
• Ability to effectively build relationships with customers and co-workers.
• High School Graduate or GED.
• Experience in the heavy-duty truck parts or service industry preferred but not required.

Nice-to-haves

• Prior experience with Salesforce a plus.

Benefits

• Company provided Medical, Dental, Vision
• Paid Vacation and Sick Time
• Paid Holidays
• Flex Spending account
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• 401K with 3% company match