Outside Property Claim Representative Trainee
The Travelers Companies - Fayetteville, NC
posted 16 days ago
About the position
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.
Responsibilities
- Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position.
- Handles 1st party property claims of moderate severity and complexity as assigned.
- Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
- Investigates and evaluates all relevant facts to determine coverage, damages, business interruption calculations and liability of first party property claims under a variety of policies.
- Establishes timely and accurate claim and expense reserves.
- Determines appropriate settlement amount based on independent judgment and various estimates.
- Negotiates and conveys claim settlements within authority limits.
- Writes denial letters, Reservation of Rights and other complex correspondence.
- Maintains diary system, capturing all required data and documents claim file activities.
- Manages file inventory to ensure timely resolution of cases.
- Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
- Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
- Performs administrative functions such as expense accounts, time off reporting, etc. as required.
- May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Secures and maintains company credit card required.
- Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.
- Valid driver's license - required.
Nice-to-haves
- Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience preferred.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Verbal and written communication skills.
- Attention to detail ensuring accuracy.
- Ability to work in a high volume, fast paced environment managing multiple priorities.
- Analytical Thinking.
- Judgment/ Decision Making.
- Valid passport preferred.
Benefits
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program provides access to free professional counseling services, health coaching and other resources.
- Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
