Outside Sales Account Manager -Plumbing, HVAC, OSW

Dakota Supply Group - Grand Rapids, MN

Full-time

Grand Rapids, MN

Merchant Wholesalers, Durable Goods

About the position

DSG is seeking a Plumbing, HVAC, and Onsite Sewer and Well (OSW) Outside Sales Account Manager for our Grand Rapids, MN location. In this full-time, salaried plus commissions position, work is typically performed during standard business hours, 7am-5pm, Monday through Friday, but will vary on occasion according to business and customer needs. As an Outside Sales Account Manager, you will actively promote DSG products and services to both contractors and industrial accounts and assure customer satisfaction in order to maintain and build strong business relationships with our customers, partners, and communities. At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we've delivered more than supplies, we've offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us. A Typical Day in the Life of a Plumbing/HVAC/OSW Outside Sales Account Manager at DSG includes travel up to 150 miles of branch to establish, manage, and maintain strong customer relationships and accounts by providing stellar customer service, including responding to and calling on customers as necessary. You will work with our Inside Sales Associates to identify, prioritize, and implement initiatives that will improve customer satisfaction and territory growth. Additionally, you will seek and develop new customer opportunities and accounts, introduce, promote, and demonstrate new products and marketing programs, and correspond with Branch Manager and Purchasing Agents on changes in product demands. You will also act as a facilitator for the customer ordering process, including processing all types of customer orders, correcting orders, responding to open order and back order inquiries, responding to customer requests for product returns, and suggesting changes for improving the overall order process.

Responsibilities

• Promote DSG products and services to contractors and industrial accounts.
• Establish, manage, and maintain strong customer relationships and accounts.
• Provide stellar customer service, including responding to and calling on customers as necessary.
• Work with Inside Sales Associates to identify, prioritize, and implement initiatives for customer satisfaction and territory growth.
• Seek and develop new customer opportunities and accounts.
• Introduce, promote, and demonstrate new products and marketing programs.
• Correspond with Branch Manager and Purchasing Agents on changes in product demands.
• Facilitate the customer ordering process, including processing orders and responding to inquiries.

Requirements

• High School diploma or equivalent; postsecondary degree is preferred.
• Valid driver's license and acceptable driving record.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in plumbing, HVAC, and onsite Sewer and Well products.
• Strong sales skills with a proven track record of successful territory development.
• 3-5 years of sales experience.
• Outstanding organizational skills and ability to multitask.
• Strong attention to detail and ability to follow-through/follow-up.
• General understanding of plumbing, HVAC, and onsite Sewer and Well software and programs.
• Familiarity with DSG Web Commerce and ability to instruct customers on its uses.
• Excellent time management skills.

Benefits

• Life insurance
• Flexible benefit account
• Paid parental leave
• Paid time off
• 401(k) with employer match
• Employee Stock Ownership Plan (ESOP)
• Medical, dental, and vision insurance
• Short- and long-term disability
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contribution
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO