Outside Sales & Design Consultant

$35,000 - $120,000/Yr

The Container Store - Peabody, MA

Full-time - Entry Level

Remote - Peabody, MA

General Merchandise Retailers

About the position

The Outside Sales & Design Consultant is a key role at The Container Store, responsible for designing and selling premium custom spaces to customers in their homes. This position involves managing all phases of customer projects, from initial consultation to installation, ensuring a seamless experience. The consultant is expected to build a repeat clientele and generate leads, contributing to the overall success of the Custom Space Outside Sales and Design team.

Responsibilities

• Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promoter surveys.
• Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home.
• Establishes trust and rapport with customers to design and present projects and customized plans clearly and professionally.
• Manages and maintains multiple customer projects with high detail, accuracy, and timely follow-up.
• Develops clientele and new leads through ongoing customer relationships, networking, and referrals.
• Collaborates with Store Leadership and corporate partners to complete projects from inquiry to installation.
• Remains current with The Container Store training, certification, selling, product knowledge, and processes.
• Uses company tools and email to manage all aspects of customer relationships effectively.
• Provides feedback to Store Leadership on sales, service, and process areas of opportunity.
• Assists customers with personal confidential information related to the Company credit card and application process.
• Arrives promptly to all scheduled appointments and work assignments.
• Maintains discretion regarding all confidential/sensitive company and customer information.

Requirements

• College degree preferred.
• 2-5 years outside sales experience preferred, custom closets experience a plus.
• Proven track record of exceeding sales goals and driven for continual success.
• Self-starter who is well-organized, creative, and solutions-oriented.
• Knowledgeable about design principles and experienced in outside sales and the custom space industry.
• Reliable transportation for travel to and from customers' homes for scheduled appointments.
• Strong computer and tech skills: proficiency in Outlook, Word, and knowledge of Excel, Salesforce, and design tools.
• Ability to communicate clearly and effectively in a professional manner, both verbally and in writing.

Nice-to-haves

• Knowledge and passion for following trends in the custom space, interior design, fashion, and retail industry.
• Ability to work effectively and efficiently when outside the store based on the Company Telecommuting Policy.

Benefits

• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance.
• Competitive sick pay and PTO plan.
• Basic life insurance, disability insurance options, and flexible spending accounts (FSAs).
• Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays, gym membership discounts, and transportation benefits program.
• Employee discounts on products and services.