Outside Sales Manager

$110,000 - $115,000/Yr

Hhm Hotels - New York, NY

Full-time - Mid Level

New York, NY

Accommodation

About the position

The Outside Sales Manager is responsible for managing accounts to achieve guest satisfaction and soliciting both past and new business, ensuring that all revenue goals are met or exceeded. This role involves a variety of essential functions, including interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values. The Sales Manager will maximize revenue by selling all facets of the hotel to previous, current, and potential clients, utilizing professional sales techniques to negotiate the best possible terms and conditions that satisfy both internal and external customer requirements. In addition to managing accounts, the Sales Manager will ensure that all pertinent aspects of solicitation and closing are complete and documented. This includes coordinating various departments' participation in servicing accounts and maintaining hotel relationships with key accounts to increase customer satisfaction and account revenue. The role also requires the development and delivery of persuasive verbal sales presentations to prospective clients, articulating and leveraging the benefits of the hotel to close sales opportunities. The Sales Manager will be expected to travel locally to conduct outside calls, promote the hotel, and review competition, as well as represent the hotel at trade shows. Following sustainability guidelines and practices related to HHM's EarthView program is also a key responsibility of this position. The work environment is dynamic, with a work schedule that varies and may include occasional work on holidays and weekends. The role requires the ability to sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard. Moderate travel between the hotel and client locations is also required.

Responsibilities

• Manage accounts to achieve guest satisfaction and solicit past and new business ensuring all revenue goals are achieved or exceeded.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments' participation in servicing accounts.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Represent hotel at trade shows.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Perform other duties as requested by management.

Requirements

• Associate's or Bachelor's degree in Hospitality or related industry preferred.
• Proven track record in sales required and previous hospitality sales experience preferred.