Outside Sales Parts & Service Representative

Stewart And Stevenson Power Products - Commerce City, CO

Full-time

Commerce City, CO

Machinery Manufacturing

About the position

Stewart & Stevenson is seeking a dedicated and results-driven Outside Sales Parts & Service Representative to join our team in Commerce City, CO. This role is pivotal in effectively selling parts and services for the trucking and fleet delivery sectors, specifically focusing on On-Highway applications. The representative will be responsible for managing an assigned territory, aiming to achieve maximum sales profitability and growth. This position requires a proactive approach to generating new customer accounts while also servicing and maintaining existing accounts to ensure customer satisfaction and loyalty. The Outside Sales Parts & Service Representative will analyze customer needs and interests, determining how our products and services can best meet those needs. Achieving sales goals and forecasts set by the department and organization is a key responsibility. The representative will also assist in marketing and selling new products or prototypes to the existing marketplace, ensuring that our offerings remain competitive and relevant. In addition to sales responsibilities, the representative will interface with various departments, including engineering, manufacturing, production, and purchasing, to oversee project development and ensure timely delivery of finished products. Monitoring sales orders to ensure that project costs, materials lists, and delivery schedules meet specifications and deadlines is crucial. The role also involves computing installation or production costs and preparing bid specifications for customers, negotiating proposals and contracts as necessary. Building and maintaining strong business relationships within the petroleum industry is essential for generating a positive business image for the organization. The representative will plan and organize sales strategies, expedite the resolution of customer issues, and ensure a strong market share for our products and services. Attendance at sales and trade meetings, along with staying informed on market conditions and industry developments, will be part of the role. The representative will also demonstrate and explain the use of installed equipment and production processes, arrange for installation and test-operation of machinery, and recommend solutions to product-related problems. Evaluating sales performance results and providing management with reports on customer needs, market situations, and competitive activities will round out the responsibilities of this position.

Responsibilities

• Generate new customer accounts as well as service and maintain existing accounts.
• Analyze customer needs and interests and determine how company products and services can best meet their needs.
• Achieve sales goals and forecasts, as established by the department and the organization.
• Assist in marketing and sale of new products and/or prototypes to the existing marketplace.
• Review completed jobs for variations in component costing.
• Interface with other departments, including engineering, manufacturing, production and purchasing, to oversee project development and ensure timely delivery of finished products.
• Monitor sales orders to ensure project costs, materials lists, and delivery schedules meet project specifications and deadlines.
• Compute installation or production costs and prepare and submit bid specifications to existing and potential customers for review.
• Negotiate proposals and sales and service contracts with customers.
• Establish, maintain, and develop business, social and networking relationships with individuals within the petroleum industry.
• Plan and organize sales strategy.
• Expedite the resolution of customer problems, issues, or complaints.
• Ensure strong, effective market share of the products and services by providing direction and information on the products and related services.
• Attend sales and trade meetings and read related publications to obtain current market condition information, business trends, and industry developments.
• Demonstrate and explain use of installed equipment and production processes.
• Arrange for installation and test-operation of machinery and recommend solutions to product-related problems.
• Evaluate sales performance results.
• Provide management oral and written reports on customer needs, problems, interests, market situation, competitive activities, and potential for new products/services.
• Conduct all business transactions in an ethical manner.

Requirements

• Ability to communicate effectively with others using the spoken word.
• Ability to communicate in writing clearly and concisely.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to be truthful and be seen as credible in the workplace.
• Ability to get along well with a variety of personalities and individuals.
• Ability to effectively present information to others.