Hts Engineering - Heat Transfer Solutions - San Antonio, TX
posted 2 months ago
Full-time - Entry Level
San Antonio, TX
11-50 employees
About the position
The Parts Sales Representative at HTS Engineering is responsible for providing exceptional customer service by assisting clients with identifying and sourcing HVAC replacement and warranty parts. This role involves inventory management, order processing, and maintaining strong relationships with customers to ensure their needs are met effectively.
Responsibilities
- Work collaboratively with the Outside Salesman for the Parts Department to support multiple product lines.
- Utilize mechanical comprehension of HVAC systems to identify customer replacement parts and equipment needs.
- Establish and maintain good relationships with customers by meeting their expectations.
- Assist customers in identifying parts, providing quotes, and processing orders to ensure customer satisfaction.
- Fulfill sales orders by placing orders with manufacturers, tracking shipping, and completing invoicing for processed orders.
- Maintain accuracy of warehouse and showroom inventory.
- Stock warehouse and Parts Department showroom with parts and supplies.
- Inform customers about updates and bulletins from manufacturers.
- Coordinate shipping and receiving of freight for Parts Department supplies and equipment.
- Administer warranty claims for parts from all manufacturers and execute freight claims for damaged goods.
Requirements
- Experience in Heating, Ventilation, Air Conditioning, Construction, or Parts Industry.
- Excellent initiative and interpersonal communication skills.
- Strong PC skills in Microsoft Windows 7 Professional and Outlook.
- Ability to operate warehouse machinery.
- Physical ability to frequently lift up to 50lbs.
