Outsource Service Coordinator

$52,000 - $79,040/Yr

Keysight - Nashua, NH

Full-time - Entry Level

Onsite - Nashua, NH

Computer and Electronic Product Manufacturing

About the position

The Outsource Service Coordinator at Keysight Technologies is responsible for managing customer orders and ensuring timely communication regarding outsource work priorities. This role involves coordinating with suppliers, handling customer queries, and maintaining accurate records of service orders and procurement activities. The position requires a strong focus on quality and customer satisfaction, with daily on-site responsibilities at the Nashua facility.

Responsibilities

• Communicate outsource work priority for customers on a daily/weekly basis with attention to detail.
• Provide quotation of outsource prices to customers via sales system.
• Manage daily prioritization of customer orders and communicate status.
• Answer daily queries of customers and manage escalations.
• Process customer new requests and ensure timely management of work.
• Trigger release of service orders to suppliers for outsource work.
• Partner with logistics to verify the progress of units.
• Monitor turnaround time of jobs to meet customer commitments.
• Verify physical receipt or validate processing steps for outsourced work.
• Update internal system notes for individual jobs with accuracy and clarity.
• Follow quality procedures to log certificates for auditing purposes.
• Support outsource on-site duties including quality processing and physical inspection of assets.
• Review measurement reports and ensure data accuracy.
• Daily updates in shared Excel spreadsheet for priority customers.
• General purchasing responsibilities including requisitions and purchase orders.

Requirements

• 2 years of experience in a related field.
• Proficient in Microsoft Excel and Microsoft Office.
• Excellent communication and phone skills.
• Ability to perform data entry accurately.
• Ability to lift 50 lbs.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K (provided minimum eligibility hours are met)