Bill International Co.,Ltd. - Draper, UT
posted 3 months ago
Do the best work of your career as a champion for small and mid-size businesses. BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL. Make your impact within a rapidly growing Fintech Company. As the Outsourced Service Process Enablement Manager, you will play a pivotal role in driving change initiatives and implementing process improvement within our BPO teams while continuously assessing and mitigating the impact of change on people, processes, systems and culture. In this role you will: Drive change initiatives through implementing a process improvement and change management framework to drive successful process improvements while continuously assessing the impact of change on people, processes, systems and culture and developing mitigation strategies to address potential risks and challenges. Identify and build strong relationships with key stakeholders at all levels of the organization to gain buy-in and support for change initiatives. Develop and implement projects and action plans focused on improving the customer experience, efficiency, value and consistency of our Outsourced Service Operations and BPO partners. Foster a culture of continuous improvement and adaptability among our CARE team and BPO partners where change is embraced as an opportunity for growth and innovation. Design and execute effective communication and training strategies to facilitate smooth transitions for impacted stakeholder groups, especially within our BPO teams. Create and maintain a playbook of requirements, recommendations and best practices in how our BPOs operate and integrate with our Outsourced Service Operations team while continuously tracking BPO performance metrics to identify areas of opportunity and to track the progress and impact of change initiatives. Remain up-to-date on industry best practices within the BPO service operations environment. Engage in cross-functional strategic discussions and planning sessions that align with the broader operational goals while partnering with cross-functional teams on multi-department projects. Plan and participate in global BPO site visits with Outsourced Service Operations leadership.