Overnight Concierge

$37,440 - $37,440/Yr

Cedarhurst of Tesson Heights - Sappington, MO

Part-time - Entry Level

Sappington, MO

About the position

The Overnight Concierge at Cedarhurst of Tesson Heights is a part-time role focused on providing exceptional customer service and support to residents, staff, and visitors. This position requires working overnight shifts on Fridays and Saturdays, where the Concierge will engage with residents, assist with clerical tasks, and ensure a welcoming and safe environment within the community.

Responsibilities

• Welcome residents, visitors, and guests, providing exceptional customer service and assistance.
• Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Engage regularly with residents to help them feel valued and cared for.
• Receive and distribute mail and packages.
• Manage external and internal calls, taking and communicating messages, and forwarding calls as necessary.
• Assist the Executive Director & Business Office Manager with clerical/administrative duties.
• Support the Sales & Marketing team with sales inquiries as needed.
• Assist residents with scheduling personal transportation services and making reservations for community events.
• Manage the sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
• Submit work order requests to Maintenance on behalf of residents.
• Monitor emergency response systems and fire alarm panels.
• Ensure effective communication with residents' families concerning their care and wellbeing.
• Work collaboratively with management and engage in conflict intervention and resolution as needed.

Requirements

• High school diploma or GED preferred but not required.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.
• Proficiency in Internet browsers and Microsoft Office programs including Outlook, Excel, Word, and Publisher.

Nice-to-haves

• Experience in a senior living facility or healthcare setting.
• Familiarity with electronic health records (EHR) systems.

Benefits

• Disability insurance
• Health insurance
• 401(k) matching
• Life insurance