Hotel Anna & Bel - Philadelphia, PA
posted about 2 months ago
Part-time - Entry Level
Philadelphia, PA
11-50 employees
About the position
The Overnight Front Desk Agent (Night Auditor) is responsible for providing exceptional hospitality to guests during the overnight shift at Anna & Bel, a hotel located in Fishtown, Philadelphia. This part-time role involves managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a seamless experience for night-owl guests. The agent serves as the primary point of contact during late-night hours, handling any guest and property concerns while preparing for the next day's operations.
Responsibilities
- Utilize Life House's proprietary software to manage internal tasks and guest communication.
- Assist with the guest check-in/check-out process while engaging with guests.
- Provide information, recommendations, and booking services for various guest inquiries, including directions, hotel services, and restaurant reservations.
- Facilitate making reservations and room changes.
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B, and Central Support).
- Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner.
- Inspect clean rooms in preparation for guest arrival.
- Prepare and deliver VIP amenities.
- Perform other duties as assigned to meet the needs of the business.
Requirements
- Experience in guest or customer service.
- Flexible in schedule and willing to meet the demands of a complex, 24/7/365 operation.
- Ability to lift, pull, and push moderate weight.
Nice-to-haves
- Familiarity with Slack (preferred).
- Knowledge of the local area and things to do.
Benefits
- Employee discount
- Paid holidays
- Competitive pay
- Generous benefits package available
- Holiday Pay
- An environment that encourages initiative and leadership
