Overnight Front Desk Agent

About the position

The Overnight Front Desk Agent at Baymont Inn and Suites is responsible for providing exceptional customer service as the first point of contact for guests. This role involves managing guest check-ins, inquiries, and reservations while ensuring a welcoming atmosphere and maintaining the front desk area. The ideal candidate will possess strong communication skills and a passion for delivering outstanding guest experiences.

Responsibilities

• Greet and check in guests upon arrival, ensuring a smooth and efficient process.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Perform night audit duties as required, balancing accounts and preparing reports for management.
• Maintain the front desk area in a neat and organized manner, ensuring all supplies are stocked.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to fulfill guest requests efficiently.
• Utilize phone systems effectively to manage incoming calls and relay messages accurately.
• Assist with administrative tasks as needed, including filing and data entry.

Requirements

• Previous experience in a hotel or hospitality environment is preferred but not required.
• Strong phone etiquette skills are essential for effective communication with guests over the phone.
• Familiarity with front desk operations and hotel management systems is advantageous.
• A background in hospitality management or related fields is desirable but not mandatory.

Benefits

• Employee discount