Overnight Front Desk Agent

$32,240 - $35,360/Yr

Torgerson Properties - Rochester, MN

Part-time - Entry Level

Rochester, MN

11-50 employees

Accommodation

About the position

The Overnight Front Desk Agent at Homewood Suites by Hilton is responsible for providing exceptional service to guests during the night shift. This role involves independently managing guest needs, processing arrivals and departures, and ensuring the hotel is prepared for the next day. The position emphasizes strong organizational and communication skills to enhance the guest experience and contribute to a positive company culture.

Responsibilities

• Provide excellent customer service to guests during the overnight shift.
• Process guest check-ins and check-outs efficiently.
• Monitor and uphold safety measures within the hotel.
• Perform tasks assigned by the Front Desk Supervisor.
• Prepare the hotel for the next day by ensuring all areas are ready for operations.

Requirements

• Strong communication skills to interact effectively with guests and team members.
• Ability to work independently during the night shift.
• Organizational skills to manage multiple tasks efficiently.

Nice-to-haves

• Previous experience in a hospitality or customer service role.
• Familiarity with hotel management software.

Benefits

• Travel discounts at hotels worldwide.
• Free language classes for personal development.
• Health and dental insurance benefits.
• 401 K retirement plan with a 50% company match.
• Flexible scheduling options.
• Paid vacation time.
• Paid volunteer time to support community involvement.
• Mentorship program for career growth.