Overnight Front Desk - Night Auditor

$33,280 - $33,280/Yr

Towneplace Suites - Plant City, FL

Full-time

Plant City, FL

Accommodation

About the position

The Night Auditor plays an integral role in the operation of the hotel, ensuring that the hotel is ready for the following morning while optimizing each guest's experience. This position requires a focus on hospitality and service, representing the hotel overnight and handling various front desk functions.

Responsibilities

• Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Reconcile all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Set wake-up calls in an efficient, warm, and friendly manner.
• Answer all incoming phones in three or less rings.
• Create, confirm, and make changes to reservations for guests.
• Review account and charges and payment information with guests during the checkout process.
• Answer inquiries pertaining to hotel amenities and facilities.
• Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
• Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
• Complete all required tasks and reports on the shift checklist.
• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
• Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
• Create work orders for maintenance using our work order tracking system.
• Maintain the cleanliness and organization of the hotel lobby and front desk area.
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensure uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security, and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Requirements

• Excellent verbal and written communication skills.
• Proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk.
• Ability to stand for an extended period of time as 90-100% of the shift is standing.
• Ability to make decisions based on judgment and company policy.
• Ability to follow instructions without close supervision.
• Occasional carrying and lifting of items up to 15 pounds.
• Availability to work an overnight schedule.
• Ability to work a flexible schedule to include weekends and holidays.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays
• 2 weeks of vacation pay your first year
• 4 sick days/year
• 2 hours paid volunteer time/month
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll