Thompson Houston Real Estate - Houston, TX
posted about 2 months ago
Full-time - Mid Level
Houston, TX
Real Estate
About the position
The Overnight Front Office Supervisor at Thompson Houston is responsible for leading the front office team in providing exceptional guest experiences. This role involves managing front desk operations, coaching staff, and ensuring efficient service delivery in a luxury hotel environment. The supervisor will play a key role in guest registration, communication of hotel services, and overall guest satisfaction, while also supporting senior leadership with management responsibilities.
Responsibilities
- Lead and supervise front office associates to ensure efficient operations.
- Coach and train staff on customer service and hotel procedures.
- Manage guest registration processes and respond to inquiries.
- Assist with scheduling, payroll, and interviewing of front office staff.
- Ensure compliance with hotel policies and procedures.
- Foster a positive and engaging work environment for team members.
Requirements
- 2-3 years of front desk experience in a hotel environment.
- Strong leadership and communication skills.
- Ability to stand for long periods of time.
- Experience in front office operations.
Nice-to-haves
- Experience in a luxury hotel setting.
- Knowledge of hotel management software.
Benefits
- 401(k) matching
- Adoption assistance
- Dental insurance
- Employee stock purchase plan
- Free parking
- Health insurance
- Paid time off
- Tuition reimbursement
- Discounted room rates for friends and family
- Discounts at various retailers like Apple, AT&T, and Verizon.
