Overnight Guest Experience Expert

Marriott International - Bal Harbour, FL

Full-time

Bal Harbour, FL

Accommodation

About the position

The Guest Experience Expert at The St. Regis Bal Harbour Resort is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves a variety of tasks including processing operational needs, addressing guest requests, and sharing local highlights, all while ensuring a professional and safe work environment. The position requires a hands-on approach, with the ability to move and lift objects as needed.

Responsibilities

• Deliver a wide range of services to guide guests through their stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Maintain a safe work environment and follow company policies and procedures.
• Uphold quality standards and ensure professional appearance and communication.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.