Overnight Houseperson

Renaissance Hotel Portsmouth - Portsmouth, VA

Full-time - Entry Level

Portsmouth, VA

5,001-10,000 employees

About the position

The Overnight Houseperson at Renaissance Hotel Portsmouth is responsible for maintaining cleanliness and organization in all floor hallways, public spaces, and service areas of the hotel. This role involves providing linen supplies for Room Attendants, responding to guest requests, and ensuring the hotel meets its cleanliness standards. The Houseperson plays a crucial role in supporting the housekeeping team and enhancing guest satisfaction through timely service and attention to detail.

Responsibilities

• Review assignment sheet and update completed assignments.
• Check with Housekeeping Supervisor for additional assignments throughout the shift.
• Complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies as assigned.
• Stock linen carts with linen and supplies.
• Maintain cleanliness and organization of floor closets.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glassware from assigned Room Attendants’ carts and closets and transport to designated washing areas.
• Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
• Transport any Room Service trays/items in guest hallways to service areas.
• Empty trash containers in public areas.
• Respond to guest and Front Desk requests for housekeeping items.
• Provide timely delivery of any items requested by guests.
• Clean and maintain cleanliness of all public bathrooms.
• Coordinate with the laundry/linen company the daily pick-up and delivery of linen.
• Report all maintenance deficiencies via radio communication to supervisor and Engineering staff.
• Vacuum and mop guest hallways and stairwells.
• Deliver linens and supplies to their rooms as requests.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain a collaborative workplace by assisting co-workers and working in a team environment.
• Stripping rooms of soiled linens and trash when necessary.
• Clean and organize fitness center and pool area.

Requirements

• Proven experience as a cleaner or housekeeper preferred.
• Customer Service Skills required.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Basic Knowledge of the English Language.
• Advanced knowledge of cleaning products, implements and practices.
• Willingness to maintain confidentiality.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Benefits

• Employee Discount
• Vacation & Paid Time Off
• Health Insurance