Overnight Houseperson

Accor Group • Los Angeles, CA

392d • $63,960 - $63,960

About The Position

The Overnight Houseperson at Fairmont Century Plaza is responsible for maintaining the cleanliness and organization of the hotel's public areas and back-of-house spaces during overnight hours. This role requires providing exceptional service to guests, assisting with room setups, and ensuring a welcoming environment for both guests and colleagues.

Requirements

• Must be willing to work overnight.
• Ability to follow instructions and work independently or with others.
• Fluent communication skills in English with guests.
• Ability to work cohesively with colleagues as part of a team with minimal supervision.
• Previous customer service experience is an asset.
• Previous cleaning or janitorial experience is an asset.
• Strong interpersonal and problem-solving abilities.
• Integrity and ability to work well when supervisors are not present.
• Ability to manage own time efficiently.
• Ability to safely handle heavy equipment and machinery.
• Familiarity with Safety Data Sheets (SDS).
• Highly responsible and reliable.

Nice To Haves

• Previous customer service experience
• Previous cleaning or janitorial experience

Responsibilities

• Offer professional, friendly, and engaging service to guests.
• Establish and maintain effective working relationships with co-workers and supervisors.
• Manage the movement of products, equipment, and materials in and out of housekeeping supply rooms.
• Stock carts and closets with linens, general supplies, and guest supplies essential for cleaning and servicing guest rooms.
• Collect, remove, and dispose of trash and dirty linens from checked-out rooms and public areas.
• Clean outside windows, hallways, stairs, balconies, railings, trash rooms, elevator landings, ice machine rooms, storage areas, and closets.
• Deliver and retrieve items to and from guest rooms.
• Supply arrival rooms with bathrobes.
• Assist Supervisor in completing special requests or miscellaneous projects.
• Clean and keep orderly all assigned public areas.
• Complete tasks in a timely manner with minimal supervision.
• Sign in and out master keys and radios/mobile electronics daily.
• Familiarize with hotel technology and communication platforms to ensure hotel operation and guest satisfaction.
• Return and properly tag all lost and found articles in the Housekeeping Office.
• Report necessary maintenance items.
• Adhere to local and externally relevant health and safety laws and policies.
• Follow all safety and sanitation policies.

Benefits

• Discounted hotel rooms and food & beverage rates at sister properties.
• Learning programs through Academies for growth and development.
• Opportunities to develop talent and grow within the property and across the world.
• Participation in Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed