Overnight Manager - Operations - NYC Flagship

$60,000 - $96,500/Yr

Nordstrom - New York, NY

Full-time - Mid Level

New York, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Overnight Operations Manager at Nordstrom is responsible for leading a team to embody the company's values while ensuring a productive and customer-focused environment. This role involves coaching, training, and executing best practices to enhance the customer experience across various platforms, including in-store and online. The manager will also focus on continuous improvement and fostering an inclusive workplace culture.

Responsibilities

• Identify, recruit and hire the best talent
• Coach and develop team members to be productive and deliver the desired customer experience
• Create a fun and inclusive work environment
• Lead, train, and drive the execution of multiple playbooks, standards, and best practices throughout the store
• Drive and support the customer experience across department, store, and online market
• Be a champion for continuous improvement

Requirements

• Proven success in current role and a strong track record of delivering results
• Ability to develop and maintain productive relationships with store manager, regional support manager and other leaders
• Excellent communication skills and strong team building skills
• Talent for influencing others and leading change
• Strong organizational, delegation and follow-through skills
• A high school diploma, or equivalent (preferred)

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources