Overnight Social Media Content Moderator

$33,280 - $33,280/Yr

Alorica - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Administrative and Support Services

About the position

The Overnight Social Media Content Moderator at Alorica plays a crucial role in maintaining the integrity of online communities by reviewing and moderating user-generated content. This position involves ensuring that all content adheres to community guidelines and policies, thereby creating a safe and comfortable environment for users. The role requires a keen eye for detail and the ability to interpret complex policies while working in a fast-paced, supportive team environment.

Responsibilities

• Review content (video, image, text) for compliance with community guidelines and policies.
• Conduct quality control checks on content to ensure adherence to local regulations.
• Stay knowledgeable about online community standards and interpret complex policies.
• Review reported content within agreed turnaround times and quality standards.
• Escalate issues that fall outside of company policy.

Requirements

• High school diploma or GED.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Ability to handle graphic and potentially disturbing content.
• High attention to detail and fast learning ability.
• Good understanding of social media pop culture.

Nice-to-haves

• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Ability to react quickly and effectively in a dynamic environment.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount program