Owner Experience Representative

Flexjet - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Air Transportation

About the position

The Owner Experience Representative at Flexjet serves as the primary contact for clientele, ensuring a positive and professional interaction while exceeding customer expectations. This role involves assisting flight crews and clients with their requirements, providing world-class service, and maintaining a pleasant environment for guests.

Responsibilities

• Provide world-class service during every interaction with clientele to develop and maintain long-term relationships.
• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations.
• Check in and register clientele, determine their specific needs and ensure proper follow-up.
• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
• Ensure a pleasant and clean work environment and guest waiting areas.
• Periodically inspect and organize facilities and replenish amenities and beverages.
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
• Dispatch responsibilities - such as coordinating services between crew members and line service personnel.
• Transport crews and passengers to local hotels and/or airport terminal as needed.
• Initiating emergency response procedures when required.
• Other duties as assigned.

Requirements

• High school graduation.
• Previous experience in a customer service environment; high-end customer service industry or hospitality experience preferred.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Knowledge of use and operation of standard office equipment.
• Previous aviation experience desired.

Nice-to-haves

• Strong working knowledge of customer service principles and the Flexjet service philosophy.
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level.
• Strong attention to detail, organizational skills, and the ability to prioritize multiple tasks.
• Ability to respond calmly and handle many customer demands in a fast-paced environment.
• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
• Flexibility to the changing needs of the business.