P&C IT Systems Analyst Lead

$109,130 - $196,430/Yr

USAA - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Credit Intermediation and Related Activities

About the position

The P&C IT Systems Analyst Lead at USAA plays a crucial role in bridging the gap between IT delivery functions and business needs. This position involves working closely with business partners and IT leadership to modernize and maintain property and casualty systems, ensuring that technical requirements are met and production issues are resolved efficiently. The role emphasizes collaboration, coaching, and process improvement to enhance operational efficiency and productivity.

Responsibilities

• Serve as the primary conduit between IT delivery functions and business functions for technical requirements.
• Partner with Program Management to understand and drive plans for strategy, transformation, and operations.
• Ensure readiness of scope, business goals, and objectives prior to project initiation.
• Deliver coaching, mentoring, and just-in-time training to team members through quality reviews and observation.
• Collaborate with IT function Architects on road maps and upgrade strategies.
• Perform high-level analyses on technical topics for pre-project and project topics.
• Support Project Management and Practice leads with policy, procedures, and governance.
• Participate in process improvement initiatives in support of project strategy efforts.
• Serve as Voice of the Customer for the Analyst community.
• Lead innovative opportunities to improve efficiency and productivity for the Analyst role.
• Identify gaps and provide technical expertise in business requirements for system functional specifications.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• Bachelor's Degree; OR 4 years of related experience may be substituted in lieu of degree.
• 8 years of experience in business and/or project management, business/system requirements, and technical analysis.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
• Expert working knowledge of business productivity products, tools, and applications.
• Domain expert understanding of system architecture and knowledge of solution development concepts.
• Extensive experience in requirements management, from conception definition to implementation.
• Extensive experience with modeling techniques (e.g. UML) and use case development.

Nice-to-haves

• 4+ years' experience in planning, estimating, handling resource demand/forecasting and support of release and rollout plans.
• 3+ years' experience in Support risk, issue, and dependency management for large scale transformations.
• 2+ years' experience consulting on technology strategy for financial services companies.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance