P&C Licensed Customer Service Rep - Murfreesboro,TN

$41,600 - $41,600/Yr

AAA - Murfreesboro, TN

Full-time - Entry Level

Murfreesboro, TN

Administrative and Support Services

About the position

The Licensed Customer Service Representative at AAA The Auto Club Group is responsible for promoting and servicing insurance and travel products while providing exceptional customer service. This role serves as the face of the branch, engaging with members to meet their needs and drive business growth. The position offers a pathway for career advancement within the organization, with opportunities to transition into various roles across different departments.

Responsibilities

• Promote ACG products and services to enhance customer satisfaction.
• Service insurance policies, process applications, renewals, and amendments.
• Sell travel, tours, airline tickets, and membership products.
• Generate leads and update members on travel and insurance specials.
• Provide cashiering services, including taking payments and balancing cash drawer.
• Respond to customer inquiries and refer to agents when necessary.
• Support Travel and Insurance Agents during peak periods with administrative tasks.
• Conduct outbound promotional calls for insurance and/or travel products.
• Participate in office events to generate revenue and improve member awareness of products.
• Resolve member/customer complaints and assist management in complaint resolution.

Requirements

• Active State Property & Casualty license.
• High School Diploma or equivalent.
• Experience in providing high-level customer service.
• Experience in servicing insurance policies and processing applications.
• Ability to respond to billing and coverage questions.
• Experience in promoting sales of insurance and/or travel products.
• Familiarity with computer software applications (Word, Excel, etc.).
• Ability to communicate effectively in verbal and written forms.

Nice-to-haves

• Knowledge of insurance and travel terminology.
• Understanding of general insurance and/or travel regulations.
• Familiarity with underwriting procedures and sales regulatory guidelines.
• Experience with travel systems (e.g., Focal Point, Viewpoint) or insurance systems (e.g., PPS, POS).

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Vision insurance
• 401(k) matching