USAA - San Antonio, TX
posted about 1 month ago
As a dedicated P&C Product Management Analyst Consultant for the Personal Lines State Management team at USAA, you will play a crucial role in monitoring, analyzing, and interpreting data for the property and casualty product line. This position involves interpreting complex data analysis to identify opportunities and challenges within assigned states. You will be responsible for developing recommendations that support product strategy, with a deliberate focus on profitability, competitiveness, and sales performance for the assigned states. In this role, you will analyze complex internal and external data, including segment-level performance, local market trends, and cost-benefit analysis, while comparing weekly and monthly performance against plans and forecasts. You will also develop recommendations related to multi-year strategic goals, policy and membership growth, product enhancements, and non-rate actions. Additionally, you will formulate responses to routine and complex member inquiries that are elevated by Member Contact teams. Your interactions will extend to key stakeholders across the business, including Underwriting, Marketing, Legal, and IT, to collect and analyze information that drives business goals. You will develop complex product dashboards and reporting using tools such as Excel and Tableau to support the identification of key performance metrics, including results monitoring and competitive positioning. Furthermore, you will prepare and deliver performance presentation materials for business reviews with the extended state team, leadership, and other stakeholders. Maintaining expert knowledge of current state laws and regulatory environments for assigned states is essential, as is ensuring that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.