P/T Passenger Service Agent - Bilingual

$39,520 - $39,520/Yr

Menzies Aviation - Austin, TX

Full-time - Entry Level

Austin, TX

Support Activities for Transportation

About the position

The Passenger Service Agent at Menzies Aviation plays a crucial role in ensuring a smooth and efficient check-in process for passengers at Austin Bergstrom International Airport. This position involves assisting passengers with various needs, including check-ins, baggage claims, and providing gate information, while maintaining a positive attitude and adhering to company guidelines.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks.
• Ensure that all work areas are organized.
• Keep a positive attitude while offering assistance.
• Ensure the safe and secure operations.
• Comfortable lifting/moving up to 70lbs of cargo and baggage.
• Some bending, stretching, pushing & pulling.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Bilingual English/Spanish.
• Must pass pre-employment drug screen.
• Ability to proficiently read, write and speak English/Spanish.
• Must be comfortable lifting 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred.
• Intermediate Computer Skills Required.
• Must have authorization to work in the USA.

Nice-to-haves

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Benefits

• $19/hour
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided