P/T Transitional Period, Test Proctor (Temporary)-Disability Support Services - Bunker Hill Community College

Bunker Hill Community College - Boston, MA

Part-time - Entry Level

Boston, MA

Educational Services

About the position

The Test Proctor administers and proctors tests and provides front desk and clerical support for the office of Disability Support Services. The Test Proctor checks to ensure testing systems are running smoothly and that virtual tools are functioning properly. The Test Proctor receives requests to take exams with DSS from students, testing & assessment office, test initiated by faculty and maintains records of all DSS testing activity. The DSS Test Proctor can perform a wide range of duties before, during, and after an examination, as they are accountable for all aspects of the testing process and the security of test materials.

Responsibilities

• Prepares test center, testing rooms or virtual environments for the administration of tests
• Explains test day procedures and rules to students
• Monitors and observes students and participants during testing
• Maintains low to distraction free, quiet testing environments as directed or required
• Reads and or reviews test and or testing materials for students as directed or required
• Collects test and testing materials as required at the end of test
• Confirms student identification and ensures the student is the scheduled participant
• Collaborates with BHCC offices, DSS administrative, counseling and office staff with regard to testing protocols and procedures
• Exercise discretion and confidentiality, staying compliant with Americans with Disabilities Act and all other mandates as directed
• Address testing-related issues in collaboration with Disability Support Service counselors
• Ensure academic integrity is upheld in the DSS testing center
• Maintains a schedule of all DSS testing center exams
• Assist with maintaining office records, files, and contributes testing information for reports
• Provides support for students working in DSS computer areas and shares BHCC resource information
• Assist Administrative Assistant with front desk tasks, covering the front desk when necessary
• Assist DSS office staff with other tasks as needed
• Able to work with students with disabilities in a higher education small group or 1-1 setting
• Able to work in quiet, distraction free and isolated environment for hours at a time.

Requirements

• Four years of full-time or equivalent part-time experience in office work. High School Diploma may be substituted for one year of required experience.
• Proficient computer, internet and web search skills including experience with MS office.
• Knowledge of customer service principles, general office practices, and procedures
• Proven ability to respect and work effectively with a diverse population.

Nice-to-haves

• Associate's degree and experience as a Test Proctor or related experience preferred.
• Prior work experience in an educational setting
• Knowledge of Zoom, Webex or other educational online communication and testing platforms (Accuplacer, ATI, TEAS, etc.)
• Understanding of FERPA, the ADA, Section 504 of the Rehabilitation Act, and other relevant laws/regulations
• Experience using multiple training or testing formats in-person, online and hybrid.
• Sensitivity to the needs of students with disabilities, including differing communication styles.

Benefits

• $26.26 per hour for 15-18 hours per week
• Transitional temporary part-time position
• 16-20 weeks potential term of employment, possibility for additional weeks to be determined