Package Project Manager

SPX - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

Machinery Manufacturing

About the position

As a Package Project Manager at SPX, you will serve as a technical resource for sales personnel while managing customer service aspects for incoming orders. This role encompasses full cycle project management, addressing customer feedback, and ensuring on-time shipments. You will be responsible for order processing, compliance, and cross-functional remediation, while also driving quality improvements and maintaining target margins.

Responsibilities

• Plan for delivery and shipments to manage costs and balance customer needs with business financial goals.
• Regularly communicate with major sub-suppliers, manufacturing plant, and SPX internal departments to address project-related issues.
• Review and confirm orders meet Sarbanes Oxley requirements.
• Manage customer communications, clarifications, and shipment schedules for projects associated with the assigned territory.
• Maintain target margin of orders by managing the change order process and pricing.
• Conduct weekly manufacturing plant visits to ensure proper order execution and share knowledge with peers.
• Manage and mitigate risk and maintain accuracy of Hold report by reconciling internal order holds and contract management.
• Provide regular updates to management on project status.
• Evaluate customer needs and provide technical solutions that fit the Company's product portfolio.
• Support Finance in ensuring timely collection of cash from customers and reps.
• Review and process QMS Parts (warranty) and HVAC supplemental or warranty claims.
• Manage claims, negotiate back charges, and handle customer returns for quality analysis.
• Initiate and manage vendor purchase orders as needed.

Requirements

• Minimum of 1-2 years of project or construction management or related customer service experience.
• Experience in accounting, engineering, construction management, and/or supply chain preferred.
• Basic familiarity with HVAC products.
• Proficiency with Microsoft Word, Excel, and Project.
• Experience with SAP or other ERP preferred.
• Project scheduling experience preferred.
• Ability to read engineering drawings.
• Solid base of leadership skills.
• Ethical conduct.

Nice-to-haves

• Bachelor's degree preferred.

Benefits

• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.