PACS - Sales Engineer - West US

LG

Full-time - Mid Level

Computer and Electronic Product Manufacturing

About the position

The PACS - Sales Engineer at LG Electronics is responsible for supporting the sales of Medical Display products within the PACS OEM and Hospital/Imaging Center Sales market. This role involves developing business value propositions, providing technical assistance, and managing customer relations to drive sales and ensure customer satisfaction. The ideal candidate will leverage their technical knowledge and consultative selling skills to assist in achieving sales targets and enhancing customer experiences.

Responsibilities

• Assist in developing business value propositions around LG Electronics Medical display products and solutions.
• Drive sales with technical knowledge and account management skills.
• Deliver messaging of solutions to OEM PACS, Channel Partners, and end-user Radiology departments.
• Provide clinical workflow assistance that best fits LG Medical Display Products.
• Support customers with technical-related matters and troubleshooting as needed.
• Provide pre-and post-sales technical assistance, discovery, and product education.
• Manage customer relations by soliciting and logging client feedback.
• Capture, review, and report customer feedback to support product development with the R&D Department.
• Gather and interpret customer requirements to determine the best solutions.
• Attend, manage, and participate in all required shows, meetings, and training sessions.

Requirements

• BA/BS degree required or equivalent.
• 7 years of experience in Technical Support in the Healthcare Information Systems or Medical Display Technology Industry.
• 3 years of PACS DICOM hands-on experience highly preferred.
• Advanced experience in Hospital Information Systems (MCSE, CNE, CNA).
• Full understanding of Medical Imaging Display Technology preferred.
• Excellent relationship management and presentation skills.
• Familiarity with project management solutions is a plus.
• Experience with Salesforce CRM is a plus.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint).
• Remote software support application understanding is a plus.
• Experience with X-ray devices or components is a plus.

Nice-to-haves

• Familiarity with project management solutions.
• Experience with Salesforce CRM.
• Remote software support application understanding.
• Experience with X-ray devices or components.

Benefits

• Crafted employee experience designed to foster professional growth.
• Focus on health & well-being.
• Internal community that supports success.