PACS - Sales Engineer - West US

LG

Full-time - Mid Level

Computer and Electronic Product Manufacturing

About the position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and be a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. LG Electronics has an opening for an experienced PACS Medical Display Market Sales Engineer in the PACS OEM, and Hospital/Imaging Center Sales market. We're building our sales force and are looking for an individual to support our consultative style selling. As a PACS - Sales Engineer, you will assist in developing business value propositions around LG Electronics Medical display products and solutions. You will help the team drive sales with your technical knowledge, technical account management skills, sales ability, and a strong customer-first focus. We're looking for a creative professional who can both take and give direction. The ideal candidate will work closely with our Sales and Product Manager to achieve the desired metrics and given target. In this role, you will learn the technical details concerning Medical Display Products, with special emphasis on Diagnostic and Clinical displays, and solutions. You will deliver messaging of solutions to OEM PACS, Channel Partner, and end-user Radiology departments, providing clinical workflow assistance that best fits LG Medical Display Products. You will also support customers' technical-related matters, be familiar with PC Hardware, Software, Network and server connectivity, and DICOM conformance, including troubleshooting with customers as needed. Additionally, you will provide pre-and post-sales technical assistance, discovery, and product education, manage customer relations by soliciting and logging client feedback, and evaluate the data received through digital channels. You will capture, review, and report feedback to support product development with the R&D Department, gather and interpret customer requirements, and determine the best solution while working with the R&D Department and Product Manager. Lastly, you will attend, manage, and participate in all required shows, meetings, and training sessions.

Responsibilities

• Assist in developing business value propositions around LG Electronics Medical display products and solutions.
• Drive sales with technical knowledge and account management skills.
• Deliver messaging of solutions to OEM PACS, Channel Partner, and end-user Radiology departments.
• Provide clinical workflow assistance that best fits LG Medical Display Products.
• Support customers' technical-related matters.
• Be familiar with PC Hardware, Software, Network and server connectivity, and DICOM conformance.
• Provide pre-and post-sales technical assistance, discovery, and product education.
• Manage customer relations by soliciting and logging client feedback.
• Capture, review, and report feedback to support product development with the R&D Department.
• Gather and interpret customer requirements.
• Determine the best solution while working with the R&D Department and Product Manager.
• Attend, manage, and participate in all required shows, meetings, and training sessions.

Requirements

• BA/BS degree required or equivalent.
• 7-years experience in Technical Support, end user or partner, in the Healthcare Information Systems or Medical Display Technology Industry.
• 3-years of PACS DICOM hands-on experience highly preferred.
• Advanced experience in Hospital Information Systems (MCSE, CNE, CNA).
• Full understanding of Medical Imaging Display Technology - preferred.
• Excellent relationship management and presentation skills.
• Familiarity with project management solutions a plus.
• Experience with Salesforce CRM a plus.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint).
• Remote software support application understanding a plus.
• Experience with X-ray devices or components is a plus.

Nice-to-haves

• Familiarity with project management solutions.
• Experience with Salesforce CRM.
• Remote software support application understanding.
• Experience with X-ray devices or components.

Benefits

• A crafted employee experience designed to foster professional growth.
• Focus on health & well-being.
• An internal community that will set you up for success.