**Paid Training** Customer Experience Associate (Inbound Calls Only)
Foundever - Fort Blackmore, VA
posted 4 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we pride ourselves on delivering leading CX solutions to our global industry clients, which include customer service, technical support, and warranty options. All our calls are inbound calls only, meaning there is no cold calling involved. We are committed to investing in our people by providing paid training and growth and development opportunities. In fact, 84% of our managers are internal promotions, showcasing our dedication to career advancement within the company. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. This may involve dealing with customers, clients, or third-party contacts and addressing their complaints. You will be empowered to take initiative while also following established procedures, processes, and systems to provide effective resolutions for our customers. Our award-winning culture, built on over 35 years of industry-leading experience, emphasizes the importance of improving the employee experience. You will thrive in this role by utilizing your compassion and communication skills to assist customers, while our paid training and comprehensive benefits help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your work.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
