PAM DATA ENTRY CLERK

$39,763 - $45,728/Yr

City of New York - New York, NY

Full-time - Entry Level

New York, NY

Executive, Legislative, and Other General Government Support

About the position

The PAM Data Entry Clerk position is a critical role within the Investigation, Revenue, and Enforcement Administration (IREA) of the New York City Human Resources Administration (HRA). This position is responsible for ensuring the integrity of social services programs by accurately processing case transactions through the Paperless Alternate Module (PAM). The Centralized Data Entry (CDE) Unit, where this role is situated, is the sole program authorized to process case actions directly into the Welfare Management System (WMS) from PAM. As a PAM Data Entry Clerk, the individual will be tasked with reviewing and checking Turn Around Documents (TAD) for completeness, ensuring that data entries are accurate and timely. This includes correcting errors of omission or transposition and ensuring that all forms authorizing the payment of benefits are properly completed and approved. The role also involves maintaining a daily log of all assigned cases, scanning TADs for various offices, and returning documents to supervisors for further processing. The PAM Data Entry Clerk will play a vital role in resolving daily errors that may appear on the WINRO report, which is essential to prevent issues such as duplicate assistance or incorrect payments. Additionally, the clerk will be responsible for completing Fair Hearing Evidence Management System (FHEMS) hits using PAM, WMS, and physical documents to provide supervisors and managers with accurate updates on outstanding FHEMS cases. This position requires a high level of attention to detail and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Review and check Turn Around Document (TAD) for completeness to ensure accuracy of data entries and make corrections when necessary.
• Enter information received from source documents for data entry.
• Maintain controls on items submitted for processing and ensure data entry is done in a timely manner.
• Correct errors of omission or transposition where no case record review is required and ensure required corrective action is taken on data entry errors.
• Ensure all forms to authorize the payment of benefits are correctly completed, have the proper signatures and have all the appropriate approvals before and after data entry.
• Help to resolve daily correction of errors when they appear on the WINRO report, to eliminate the issuance of duplicate assistance, lapse of assistance or incorrect payments.
• Maintain for supervisor, a daily log of all assigned cases for which actions have been initiated.
• Scan TADs for Office of Central Processing, Job Centers and Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP-CR).
• Return documents to supervisor to be returned to the Eligibility/Processing Specialists for Indexing and Inputting in PAM.
• Complete Fair Hearing Evidence Management System (FHEMS) hits using PAM, WMS and physical documents to update records.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Nice-to-haves

• Ability to review and critically assess case actions & to implement corrective actions timely.
• Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, and HRA scanning and indexing system.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written communication skills.