PAM DATA ENTRY CLERK

$39,763 - $45,728/Yr

Nyc Hra Dept Of Social Services - New York, NY

Full-time - Entry Level

New York, NY

About the position

The PAM Data Entry Clerk position at the HRA/Department of Social Services is a full-time role located in Manhattan. This position is critical to the functioning of the Investigation, Revenue, and Enforcement Administration (IREA), which is responsible for maintaining the integrity of social services programs administered by the New York City Human Resources Administration (HRA). The Centralized Data Entry (CDE) Unit, where this role is situated, processes all case transactions using the Paperless Alternate Module (PAM) from various assistance programs, including Cash Assistance (CA) and Supplemental Nutrition Assistance Program (SNAP). The CDE is the only program authorized to process case actions directly into the Welfare Management System (WMS) from PAM, ensuring that all data entries are accurate and timely. As a PAM Data Entry Clerk, the individual will be responsible for reviewing and checking Turn Around Documents (TAD) for completeness, entering information from source documents, and maintaining controls on items submitted for processing. The role requires correcting errors of omission or transposition and ensuring that all forms authorizing benefit payments are correctly completed and approved. The clerk will also help resolve daily errors reported on the WINRO report to prevent issues such as duplicate assistance or incorrect payments. Additionally, the clerk will maintain a daily log of assigned cases and assist in scanning documents for various processing units. The work schedule for this position is Monday to Friday from 9 am to 5 pm, and the work location is at 375 Pearl Street, New York, NY. Candidates must be permanent in the Civil Service Clerical Associate title or provisionally hired as a Clerical Associate, with the requirement to take and pass the Clerical Associate Civil Service Exam when available for continued employment.

Responsibilities

• Review and check Turn Around Document (TAD) for completeness to ensure accuracy of data entries and make corrections when necessary.
• Enter information received from source documents for data entry.
• Maintain controls on items submitted for processing and ensure data entry is done in a timely manner.
• Correct errors of omission or transposition where no case record review is required and ensure required corrective action is taken on data entry errors.
• Ensure all forms to authorize the payment of benefits are correctly completed, have the proper signatures and have all the appropriate approvals before and after data entry.
• Help to resolve daily correction of errors when they appear on the WINRO report, to eliminate the issuance of duplicate assistance, lapse of assistance or incorrect payments.
• Maintain for supervisor, a daily log of all assigned cases for which actions have been initiated.
• Scan TADs for Office of Central Processing, Job Centers and Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP-CR).
• Return documents to supervisor to be returned to the Eligibility/Processing Specialists for Indexing and Inputting in PAM.
• Complete Fair Hearing Evidence Management System (FHEMS) hits using PAM, WMS and physical documents to update records so supervisors and managers can have an accurate accounting of the status of all outstanding FHEMS cases.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Nice-to-haves

• Ability to review and critically assess case actions & to implement corrective actions timely.
• Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, and HRA scanning and indexing system.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written communication skills.

Benefits

• Health Insurance
• Vision and Dental coverage under union agreements.
• Generous time off including three weeks the first year and several holidays.
• Pension Plan with a quick vesting period.