PandC Insurance Operations Manager

Southeastern Underwriters - Ashland, VA

Full-time - Mid Level

Ashland, VA

About the position

The Operations Manager at Southeastern Underwriters Inc (SUI) is responsible for overseeing the planning and management of department resources, manpower, and budget related to SUI Operations. This role involves ensuring the efficiency and effectiveness of operations, including data capture, call center management, and human resource objectives, while maintaining high-quality standards and client service.

Responsibilities

• Manage all aspects of SUI operations including call center, escrow, training and development, and data entry to ensure timely, cost-effective, accurate, and consistent processes and procedures.
• Determine data capture and client support service requirements by benchmarking best practices to identify trends, determine system enhancements, and assess and redesign workflow processes.
• Work collaboratively with Sales and Client Services to develop and deliver effective service delivery options and plans.
• Develop, monitor, and report on operating costs within the functional area, making recommendations and implementing solutions to related problems.
• Monitor and proactively escalate production, staffing, backlog, and system issues to appropriate parties including IT/IS, Sales, Client Services, and Senior Management.
• Advise Operations supervisory staff on labor issues including safety, security, employee relations, scheduling, and training, ensuring adherence to company policy.
• Meet data capture and client support financial objectives by forecasting requirements, preparing an annual budget, and initiating corrective actions as needed.
• Manage budget and control expenses effectively.
• Serve as backup for Accounting and Treasury functions.
• Communicate job expectations and review job contributions of employees, including planning and reviewing compensation actions.
• Support human resource objectives by recruiting, selecting, training, and coaching employees effectively.
• Keep up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
• Develop and update Operations SOPs to meet regulatory compliance and operational needs.

Requirements

• Bachelor's Degree and seven years of related experience, or equivalent combination of education and experience.
• At least 6 years of experience in Property and Casualty (PandC) insurance, mortgage servicing, and/or bank loan operation.
• At least three years of leadership experience.
• Intermediate to advanced skills in MS Word, Excel, and Outlook.

Benefits

• Competitive Base Salary
• Discretionary Vacation Time and 9 company holidays plus 2 floating holidays
• Parental Leave
• Casual Dress Code
• Development Opportunities
• Tuition Assistance
• Company 401(k) match