Pandora Jewelry: Call Center Support Specialist - Remote Seasonal Contractor (#OPA)

$31,200 - $31,200/Yr

Inktel Contact Center Solutions

Full-time - Entry Level

Remote

Administrative and Support Services

About the position

Pandora Jewelry, in partnership with Inktel Contact Center Solutions, is seeking independent contractors for the role of Call Center Support Specialist. This remote, seasonal position involves providing exceptional customer service to clients through various communication channels, including phone, email, and chat. The role requires a passion for jewelry and fashion, as well as the ability to handle customer inquiries and issues effectively while working from home.

Responsibilities

• Provide world-class customer service and achieve first-call resolution.
• Communicate proactively and professionally with customers across multiple channels.
• De-escalate customer issues and explore options to satisfy their needs.
• Identify root causes of inquiries through probing questions.
• Respond to pricing, product inquiries, order status, tracking inquiries, and order cancellations.
• Handle account and billing issues, upselling, troubleshooting, fraud orders, and returns based on training guidelines.
• Act as a brand ambassador by promoting current offers and the Pandora Club.
• Share product knowledge and craftsmanship details with customers.
• Make customers feel valued and respected.

Requirements

• High school diploma or GED required.
• Minimum of 2 years of customer service experience, preferably in retail, hospitality, or call center environments.
• At least 1 year of call center experience is required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem-solving skills and a positive attitude.
• Ability to navigate multiple systems simultaneously.
• Computer knowledge and tech-savviness are essential.

Nice-to-haves

• Bilingual in Spanish or French is a plus!
• Passion for jewelry and fashion.

Benefits

• Work from home opportunity
• Flexible scheduling with an average of 32 hours per week