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Panera Bread - Washington, PA
posted about 2 months ago
About the position
The Panera Catering Lead at Flynn Panera is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and leading a team of up to 75 staff members. This role combines strategic planning with hands-on management to create a positive dining experience in a fast-paced environment. The position emphasizes leadership, team motivation, and adherence to safety and sanitation standards, all while fostering a culture of care and quality service.
Responsibilities
- Serve as a role-model and lead the team.
- Ensure that team members are providing great customer service.
- Take ownership for the business performance of the restaurant.
- Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures.
- Run quality opening, mid and closing shifts ensuring a consistent positive customer experience.
- Coordinate the entire operation of the restaurant during scheduled shifts.
- Greet customers and conduct table visits to ensure customer satisfaction.
- Recruit, train and motivate staff.
- Assist the specialist within the bakery-cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support.
- Ensure objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.
Requirements
- At least 1-2 years of hospitality experience.
- Food management certifications are a plus.
- Excellent organization, customer service, and time management skills.
- Proven track record for leadership.
- Passion, energy, and a positive attitude.
- Ability to work well under pressure and with a diverse group of people.
- Must have a valid driver's license and reliable transportation.
Nice-to-haves
- Experience in time management.
- Associate's degree.
Benefits
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Referral program
