Paralegal Support Manager

$120,000 - $140,000/Yr

Troutman Pepper - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The Paralegal Support Manager is responsible for overseeing all aspects of paralegal support management within the Intellectual Property, Insurance Transactional & Regulatory, Insurance & Reinsurance, and Privacy & Cyber practice groups. This role ensures that lawyers receive the appropriate level of skilled paralegal support for client work, from selection and onboarding through the entire employee lifecycle. The manager fosters a collaborative culture that aligns with firm objectives and serves as the point of contact for Legal Support Administration in their local office.

Responsibilities

• Plans, directs, and manages all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management.
• Provides leadership and direction to assigned practice group(s) paralegal staff, including assignment of resources, management of schedules, performance management, and compensation decisions.
• Develops a deep understanding of practice groups operations and ensures paralegal staff have the right skills and training to support the needs of the practice group.
• Monitors and analyzes paralegal performance metrics to identify trends, improve efficiency, and develop related strategies that will improve service delivery to clients.
• Conducts regular check-ins and touchpoints with paralegal staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation.
• Collaborates with managers of the Legal Support Administration teams to ensure optimal efficiency and effectiveness in work assignments.
• Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention.
• Supports employee engagement through team building, community service, and other relevant site initiatives.

Requirements

• A Bachelor's degree or equivalent in experience and/or training.
• Previous law firm experience is required, including an advanced level of practice area knowledge in Intellectual Property (patent prosecution and trademark), docketing, and litigation procedures.
• Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment.
• Experience leading resources supporting multiple individuals in multiple locations and/or priorities.
• Strong collaborative leadership and management skills with the ability to build productive relationships and communicate effectively.

Nice-to-haves

• Understanding of practice level technology is a plus.
• Strong supervisory skills as well as excellent written and verbal communication skills.
• High level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment.

Benefits

• Competitive salary range of $120,000.00 - $140,000.00 based on experience and qualifications.