Paralegals and Legal Assistants-2024-49

Knowledge Builders - Albany, NY

Full-time - Entry Level

Albany, NY

Educational Services

About the position

The Paralegal and Legal Assistant position at Knowledge Builders Inc. involves evaluating External Appeal applications for eligibility under Insurance Law Article 49, investigating complaints against regulated insurance companies, and maintaining organized electronic case files. The role requires excellent communication skills and the ability to work both independently and as part of a team, with a focus on detail and project management in a fast-paced environment.

Responsibilities

• Evaluate External Appeal applications for eligibility based on requirements in Insurance Law Article 49.
• Request necessary information from appropriate parties and respond to questions about the process.
• Investigate complaints against regulated insurance companies, applying mandates in Insurance Law and provisions in the approved policy.
• Request necessary information from appropriate parties and communicate findings when the investigation is complete.
• Screen requests for External Appeals in accordance with the Federal No Surprise Act.
• Screen requests for External Appeal in accordance with Insurance Law, Regulation, and established protocols.
• Act as liaison using written and verbal communication for administrative processes with consumers and representatives of financial entities.
• Keep electronic case files updated, complete, and organized.
• Research, process, and resolve consumer and provider complaints.

Requirements

• Paralegal Certificate
• Eligible to work in New York State
• Excellent written and verbal communication skills
• Ability to understand legal mandates
• Strong project management skills, including experience managing multiple time-sensitive, complex files simultaneously
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel, and Teams
• Reliability, and time and attendance are critical.