Parcel Operations Specialist

Eshipping - Parkville, MO

Full-time - Entry Level

Parkville, MO

Professional, Scientific, and Technical Services

About the position

The Parcel Operations Specialist at eShipping, LLC plays a vital role in supporting the operational functions of the Parcel Department. This position is primarily focused on customer invoicing, onboarding new customers, and generating internal reports. The specialist will regularly interact with various teams, including Billing, Accounting, and Account Management, to ensure smooth operations and effective communication. This role is essential for facilitating the billing and accounting functions of the Parcel Team, making it a critical position within the organization. In this role, the Parcel Operations Specialist will be responsible for facilitating billing functions through data extraction, invoice creation, and distribution. They will serve as the main point of contact for any billing inquiries, both internally and externally. Additionally, the specialist will create and manage internal reporting related to Parcel invoicing and assist with the setup of new customers for the GSR product. A thorough understanding of the department's billing cycles and processes, as well as knowledge of internal contacts for billing and accounting, is essential for success in this position. The ideal candidate will possess strong analytical skills, excellent customer service abilities, and effective communication skills. They must be able to work independently while also collaborating with leadership and team members. The role requires a detail-oriented individual who can manage multiple tasks in a fast-paced environment and is willing to work overtime as necessary to meet customer needs.

Responsibilities

• Facilitates billing functions of the Parcel Department through data extraction, invoice creation, and distribution.
• Serves as the main point of contact for Parcel billing questions, both internally and externally.
• Creates and manages internal reporting for Parcel invoicing.
• Facilitates new customer setup for the GSR product.
• Assists with data extraction for reporting and analysis.
• Maintains knowledge of department billing cycles and processes.
• Maintains knowledge of internal contacts for billing and accounting.

Requirements

• High school diploma or equivalent required.
• Ability to work independently while balancing appropriate collaboration with leadership oversight.
• Excellent customer service, time management, and prioritization skills.
• Excellent oral and written communication skills in person and via phone.
• Strong follow-through and detail orientation.
• Ability to effectively utilize computer programs including Word and Excel.
• Ability to work with a variety of people and personality types.
• Ability to work within a fast-paced team environment.